☏ Call & WhatsApp: +91 9674041515
☏ Call & WhatsApp: +91 9674041515
Frequently Asked Questions
Browse our frequently asked questions (FAQ) for straight answers on orders, delivery, returns and privacy — so you can shop with complete confidence and complete discretion.
Browse our faq by category
Have a specific question? Select a category below to quickly find details on discreet packaging, payment security, delivery timelines, and easy returns.
How to Order, Payment Options & Private Billing
Placing an order, paying safely, and keeping your billing details neutral and private.
How do I place an order on your website?
Just choose a product, click “Add to Cart,” go to checkout, and complete the payment.
Can I order without creating an account?
No. You'll need to fill in your details first, and then we can process your order.
What payment methods do you accept?
We accept UPI, debit cards, net banking, and Cash on Delivery (COD) for some areas.
Is Cash on Delivery available in my area?
COD is available in selected cities. You'll see the option at checkout if it's allowed for your pincode.
Is it safe to pay online on your website?
Yes — we use secure and encrypted payment gateways to protect every transaction.
Do I get a confirmation after placing an order?
Yes, you'll receive a confirmation by SMS and email with your order details.
Can I cancel my order?
You can cancel before the order is shipped. Contact our support quickly and we'll take care of it.
Do you offer discounts on bulk orders?
Yes, please contact our support for custom deals on larger orders.
What if my payment fails?
Try again or use another payment method. If money was deducted, it will be refunded automatically.
Will my bank statement show adult content?
No. The transaction shows a neutral name — the product type is never mentioned anywhere on your statement.
Shipping Timelines & Delivery faq
Shipping timelines, how the parcel is packed, and what happens if a delivery is missed or delayed.
How many days does delivery take?
Usually 3 to 7 working days, depending on your location.
Is the packaging private and safe?
Yes, always. We use plain boxes with no logos or product names anywhere on the outside.
Can anyone know what's inside my parcel?
No. The parcel is fully sealed and gives no indication of its contents.
Do you deliver all over India?
Yes, we deliver to almost every part of India.
Which courier companies do you use?
We use trusted services like Delhivery.
Will I get a tracking number?
Yes, you'll receive a tracking ID as soon as your order is shipped.
Can I change the delivery address after ordering?
Yes, but only if the order hasn't shipped yet. Contact us quickly to update it.
What if I miss the delivery?
The delivery person will call you and attempt the delivery again.
Can I choose delivery time or date?
There's no fixed timing, but we always try to deliver as fast as possible.
Do you charge for delivery?
Shipping is free for most orders. If any charge applies, it will show clearly at checkout.
Return Eligibility, Refunds & Exchanges
Our return window, refund timelines, and what qualifies for an exchange or replacement.
Can I return a product after delivery?
Only if it's unused and sealed, or arrived damaged or as the wrong item.
Do you allow product exchange?
Yes, for sealed and unused items. Contact support and we'll help you sort it out.
How long do I have to request a return?
You must request a return within 7 days of receiving the order.
How do I request a return or refund?
Call or WhatsApp us on 9674041515 with your order ID and the issue.
What if I receive a broken or damaged product?
Send us a photo within 24 hours and we'll arrange a replacement right away.
Can I return an opened or used toy?
No. For hygiene reasons, opened or used items cannot be returned.
Who pays for return shipping?
We cover it if the product was wrong or damaged. Otherwise, the return cost is on the buyer's side.
Can I exchange the toy for a different model?
Yes, if the product is sealed and unused. Contact us to check availability first.
Data Privacy & Product Authenticity
Data privacy, product authenticity, and how your information is handled end to end.
Do you keep my order private?
Yes — everything is 100% private, from packaging right through to billing.
Is your website safe to use?
Yes. We use top-level security to protect your data at every step.
Do you sell original products?
Yes, we only sell genuine products from trusted brands.
Do you share customer data with anyone?
Never. We respect your privacy and never share your data with third parties.
Do you call the customer after the order?
No, unless there's a genuine issue with the delivery that needs your input.
What kind of packaging do you use?
Plain, non-branded packaging, designed for complete privacy.
Can I trust your company?
Yes. We're experienced and have helped many happy customers across India.
Do you have a privacy policy page?
Yes, you can read the full details on our website's privacy policy page.
Product Usage, Legality & Buying Guide
Age requirements, legality, and everyday questions about buying and caring for your products.
Who can buy from your website?
Only people 21 years or older can buy from us.
Do you have a shop I can visit?
No — we're an online-only store, which keeps your shopping completely private.
Do you offer customer support?
Yes. Call or WhatsApp us anytime for help or questions.
Do I need ID proof to buy?
No. You can buy freely without any ID or KYC requirement.
Are these toys legal in India?
Yes, buying and using adult toys for personal use is legal in India.
Can I get help choosing the right toy?
Yes, just ask our team — we'll guide you with easy, no-pressure suggestions.
Do you provide manuals or guides?
Yes. Some toys include manuals, and you can also check our website or blog for guidance.
How should I clean my toy?
Use warm water and mild soap, or a dedicated toy cleaner. Always use water base lubricant.
Can I buy a toy for my partner as a gift?
Yes! It's a great idea — just enter their address and we'll deliver it discreetly.
Didn't find your answer in this frequntly ask question?
Our team replies quickly to every frequently asked question we haven’t covered here — and never mentions what you ordered out loud.
